Get your customers up and running quickly with our automated onboarding solution.
We are currently running a pilot of Currencycloud’s new onboarding engine that offers a superior user experience for your customers.
Benefits
- New smarter onboarding forms - our new white label forms use smart logic which improves the customer experience.
- Automation - we're building an automation engine so processing speed and capacity will increase over time.
- Application tracking - detailed tracking is coming soon in Currencycloud Direct and via our APIs.
- Integration - next year, clients will be able to embed the onboarding process into their own tech via an API.
The process
- As a regulated financial institution, we are obliged to collect and verify certain information about the individuals and companies who use our services.
- Your customer will send us the information we need by submitting an onboarding application using our white-labeled form (or in future, our API).
- The application is received by our systems, and a number of automated and manual checks are run against it.
- From the moment an application is started, you will be able to track its completion by your customer and its subsequent progress towards opening an account (coming soon).
- Once all checks have passed, we’ll enable an account for your customer.
- We provide automated notification emails and web hooks at key stages - starting with application submission confirmation and growing in number as we increase functionality.
Who is it suitable for?
End-client onboarding is suitable for clients:
- who are unregulated
- who want to give their customers a Currencycloud multi-currency account / wallet
- who are not contracted on our Outsourced KYC model