Currencycloud Web Portals
View help articles for our web applications
Getting Started
Permitted Jurisdictions
Currencycloud Direct
- Getting started on Currencycloud Direct
- Two-factor authentication (2FA) FAQ
- Confirmation of Payee for Outbound Payments
- Sub-account balances User Guide
- Authentication problems
- Reporting
Overview
Articles
- Guidance on Currencycloud’s Transaction Monitoring processes
- Collecting funds worldwide
- Collecting funds from Europe, Middle East and Africa (EMEA)
- Collecting funds from the Americas
- Collecting funds from Asia-Pacific (APAC)
- Restricted Countries
Overview
Overview
Currency pairs
Articles
- IP Address Restriction
- Push Notifications: Message Verification (HMAC) FAQ
- Outsourced KYC FAQ
- Bank Account Verification FAQ
- Accepted Proof of Identity (POI) documents
- Managing large transactions
Payment timelines
Collecting money into your account
- 24/7 EUR Collections FAQ
- Swift collections FAQ
- Local CAD Collections FAQ
- Local USD collections FAQ
- Local GBP collections FAQ
- Local EUR collections FAQ
Onboarding Engine
Local payments
- Choosing the correct local USD payment option: RTP or IAT
- Countries supporting local routes
- Local CAD restricted jurisdictions
- Local GBP payments originating overseas FAQ
- Local DKK, SEK and NOK payment routes
- Bank and account numbers for local SEK payments
Funding your account
- USD Collections for North America
- Confirmation of Payee Inbound
- Using Faster Payments to fund your GBP wallet FAQ
- Using ACH to pull funds into Currencycloud accounts FAQ
- Referencing funds FAQ
- My funds have not arrived
Conversion timelines
Reporting Fraud
Swift payments
Collections guides
- Swift wires collection guide
- SEPA Credit Transfer (SCT) collection guide
- Faster Payments (FPS) collection guide
- Fedwire collection guide
- FedACH collection guide
- FedACH IAT collection guide
Currencies
Currencycloud Spark
Guides for managing conversions
Payment tracking
Payment confirmation
Troubleshooting
Weekend FX conversions
Reference
- Strong Customer Authentication (SCA) FAQ
- What information is mandatory for my payment?
- Purpose of Payment Codes
- Short Reference Field FAQ
- Making payments to India, Indonesia, Malaysia and the Philippines – INR, IDR, MYR & PHP FAQ
- Making CNH and CNY Payments FAQ
Payment guides
- Payment Guides Index
- Australian Dollar (AUD)
- Bahrain Dinar (BHD)
- Canadian Dollar (CAD)
- Chinese Yuan (CNH)
- Czech Koruna (CZK)
Payment Validation
Troubleshooting
- Why has less money arrived than I expected?
- Why have my funds been returned?
- My payment has failed
- I didn't manage to settle my payment with Currencycloud on time
- The funds have not arrived
- I’ve realized that the beneficiary details are wrong. What do I do?